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Warranty

Consumer Guarantees

Auzzy Pty Ltd of 11 Murray Street, Port Macquarie, NSW, 2444, (telephone 02 62554392, email: info@downpipegarden.com.au gives this warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product has a minor defect, we will provide a repair or offer you a replacement or a refund. If you think that a product is defective you should contact info@downpipegarden.com.au . A photo may be requested to assist with the assessment of your claim.

Where a product is defective and needs to be replaced or repaired, return shipping will be arranged at the expense of Auzzy Pty Ltd. If a product is replaced, your replacement product becomes your property and the returned product becomes our property. When a refund is given, the returned product becomes our property.

 

Additional Auzzy Warranties

Auzzy also offers additional warranty periods against defects on our products. Warranty periods are effective from the date of purchase. You also have consumer guarantees under Australian Consumer Law.

‘Downpipe Garden’ pots       2 years

‘Downpipe Garden’ frames    2 years. 



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